Troubleshooting

Each document is stored within a pool. The pool can be configured so that every new document added to the pool either is or isn't validated against its schema.

Confirm the URL that is being used to connect to the service. The URL must be a production IDM server for the appropriate region. Often the wrong region is being used, or an internal development server is specified. This is usually the case with an Integration Gateway implementation where the URL must be specified in the configuration file. For an InsuranceSuite app, this issue only occurs if the URL was overwritten in Helios.

Guidewire Home functionality prevents the gwa.​lower.​flexistore.​admin group permission from working correctly. To work around this issue, users must have access to an additional group. Use the gwa.​pd_lower.​flexistore.​admin group to access Integration Data Manager in Guidewire Home, and use gwa.​lower.​flexistore.​admin to access the Integration Data Manager service.

General bad-request error. Ensure that your permission groups are configured correctly. For more information, see Prerequisites and access.

Authentication token with the proper scope access must be used.

Project mismatch error - insurer project specified in the deploymentId must match the required project scope.

Planet class mismatch error - planet specified in the deploymentId must match the required planet scope. planet_class.​lower is used for non-production planets.

Pool scope mismatch error - trying to access a pool without the required pool-level scope.

Tenant mismatch error - tenant specified in the deploymentId must match the required tenant scope.

Conflict - when creating a pool, there may be an existing pool for the project already created in another package.

Size limit exceeded when retrieving multiple documents - the maximum payload size for a request is 10MB. If the combination of files being retrieved is larger than 10MB, the request will need to be broken up into multiple requests.