Known issues
This section contains a non-exhaustive list of issues that Guidewire is aware of. Guidewire is working on resolving these issues.
Operations might be locked on clusters with the same names
- Issue
- If two RDS clusters share the same name across different AWS accounts and at least one of them is assigned to a planet in snapshot-enabled mode, operations on one cluster can temporarily block the other cluster.
- Workaround
- Wait until the operation that locks the database cluster ends.
Cloud Data Access isn't automatically redeployed on production planets
- Issue
- On production planets, Cloud Platform doesn't automatically redeploy CDA instances after you restore an InsuranceSuite database from a backup.
- Workaround
- To redeploy CDA, submit a case in Guidewire Community using the CDA Prod Redeploy (CDA-0015) template.
Login page unavailable during some login attempts
- Issue
- Some login attempts might result in Guidewire Home displaying an empty screen instead of the login page.
- Workaround
- Close all browser windows. Open a new incognito window and try to log in.
Some failed production deployments are displayed with the DEPLOYING status
- Issue
- When a production deployment fails, its status might not be updated from the DEPLOYING status.
- Workaround
- Contact your customer partner.