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Manage backups

You can create database backups for non-production, pre-production, and production planets.

Note:

Creating backups can increase the size of the database, which might lead to higher costs if platform limits are exceeded. For details, see the information for your app in Guidewire Cloud: Platform Specifications and Limits in Guidewire Community.

To manage backups:

  1. Select a star system.
  2. From Apps, select Database Backups or select it from your pinned apps.

In the Backups tab, you can see all the database backups created in a given star system.

Overview of database backups.

The overview includes the following information:

  • Name

    A backup name.

  • ID

    A backup ID.

  • Created

    The time and date when a backup was created.

  • Duration

    The time it took to create a backup.

  • Source planet

    The planet from which the backup was created.
    The (not available) status next to a source planet name means that this planet has been deleted.

  • Type

    A backup type: Temporary, Permanent, or Scheduled.

  • Backup mechanism

    A mechanism that was used to create a backup: pg_dump or snapshot.

  • Status

    Current status of a backup (Available, Creating, Deleting, or Failed).

Backup and app details​

To see the following additional backup and app details, select / Show details:

  • Description

    The description of the backup. You can add a description while creating a backup.

  • Masked

    Whether data in the backup was masked or not.

  • Source backup ID

    Visible in pre-production and non-production star systems only when a backup is propagated from a production backup.

  • Server mode

    The server mode of the planet from which the backup was created.

  • Removal date

    The date on which a temporary and scheduled backup will be deleted. Not visible for permanent backups.

  • Trace ID

    An additional ID for fast tracking a backup. Always provide the trace ID when reporting an issue with a backup.

  • Application details

    Details of InsuranceSuite apps whose databases are included in the backup.

    To see the app details, select the InsuranceSuite app whose details you want to check.

Backup and application details view.

Create a backup​

Note:

Any new transactions started after initializing a database backup won't be saved during this backup creation. The database backup will only contain information about the build versions deployed to a planet before the backup creation started.

To create a backup:

  1. In the Backups tab, select Create backup.

  2. Provide backup details:

    • Source planet

      A planet for which you want to create a database backup.

      Note that you can select only planets with either the InsuranceSuite status of Deployed or Upgraded. If the status of InsuranceSuite is Failed, Deploying, or Undeploying, you can't select this planet as a source planet for a backup.

      Under the selected planet, you can see its database size. This size is refreshed once every hour.

    • Backup mechanism

      Select a mechanism: pg_dump or snapshot.

      Note that you can restore a snapshot backup only to snapshot-enabled planets.

    • Backup name

      A unique name for a backup.

      Use at least one letter or number and a maximum of 98 characters.

      This field is obligatory.

    • Description (Optional)

      An optional description to help others identify the backup.

  3. Select a backup type: Temporary or Permanent.

  4. (Optional) For a temporary backup type, review and update the value in Retention period in days.

    To configure a different default value in Retention period in days, contact Guidewire.

  5. Select Create.

Creating a pg_dump backup might take a few hours. The amount of time depends on the size of the database. To check if the process is finished, refresh the page.

Delete a backup​

To delete a database backup:

  1. In the Database Backups app, go to the Backups tab.
  2. Hover over the backup you want to delete and select Delete.
Note:

You can cancel or delete pg_dump backups while they are being created and when they are completed. You can delete snapshot backups only when they are completed.

Troubleshooting​

If your database is larger than 500 GB, the pg_dump mechanism becomes unstable. To perform a reliable backup for a large database, choose a physical backup with a dedicated RDS cluster. For details, see Backup mechanisms.